Policies

Crowdbase Refund Policy

1. Introduction

Thank you for investing with Crowdbase. We appreciate your support and commitment to crowdfunding projects. However, if you change your mind regarding your investment, non-sophisticated investors have the right to cancel their commitment within four (4) calendar days of placing their investment order, in accordance with Article 22 of Regulation (EU) 2020/1503 (ECSPR).

This four-day reflection period is a protection specifically for non-sophisticated investors. Below, you will find details on how to request a refund, eligibility conditions, and important exclusions.

2. Refund Eligibility

Non-sophisticated investors may request a refund/cancellation of their investment if:

  • The request is made within four (4) calendar days of placing the investment order.
  • The crowdfunding campaign has not yet been completed (i.e., still active and accepting investments).

Once a campaign is successfully completed, investments cannot be refunded or cancelled. Investors will then own securities in the funded project, subject to its terms and conditions.

💡 Note: ECSPR mandates this reflection period for non-sophisticated investors only. Sophisticated investors do not have a reflection period and their investment commitment is final upon placement.

3. How to Request a Refund

To cancel your investment and request a refund:

  1. Log in to your Crowdbase account and go to the Transactions tab.
  2. Click the ‘Refund’ button next to the campaign in question.
  3. Alternatively, you can email us at [email protected] or use our chat support on the platform.

Once your request is submitted, our team will process it and confirm whether you are eligible for a refund.

4. Refund Processing Time

  • Refunds are typically processed within 5-7 business days from the date of the request.
  • Depending on your bank or payment provider, refunds may take up to 1-2 billing cycles to reflect in your account.
  • Investors will receive an email confirmation once the refund has been processed.

💡 Important: Crowdbase does not charge any additional refund fees, but standard payment processing and transaction costs may apply.

5. Exceptions & Important Notes

🚫 Investments in successfully completed crowdfunding campaigns cannot be refunded.

🚫 Investors are responsible for any transaction fees incurred during deposit, investment, and withdrawal processes if funds were not successfully invested.

🚫 Only non-sophisticated investors have the four-day reflection period.

6. Contact Us

If you have any questions about this policy, please contact us at:
📩 Email: [email protected]
💬 Chat: Available on the Crowdbase platform